Privacy Policy

This Privacy Policy outlines how MCSH Limited ("we," "us," "our") collects, uses, and protects your personal information when you use our services. By using MCServerHost, you agree to the practices described in this policy.

1. Information we collect

Account Information

When you create an account, we collect the following details:

• Username
• Email address
• Password (stored securely using encryption)

Payment Information

For paid services, we collect:

• Billing address (if required by payment provider)
• Payment method details (processed securely via third-party payment processors such as PayPal and Stripe). We do not store full payment details on our servers.

Usage Data

We may collect data about how you interact with our platform, including:

• IP address
• Browser type
• Operating system
• Server usage metrics (e.g., CPU, RAM, storage utilization)

Communication Data

If you contact us for support, we may collect:

• Details of your inquiry
• Communication history

2. How We Use Your Information

We use the information collected for the following purposes:

• Account Management: To create and manage your account, authenticate logins, and provide access to our services.
• Billing and Payments: To process payments and manage billing cycles.
• Service Improvement: To monitor and enhance the performance of our platform.
• Support: To respond to your inquiries and provide assistance.
• Legal Compliance: To comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

• Service Providers: With trusted third-party providers that assist with payment processing, hosting, and customer support.
• Legal Obligations: To comply with applicable laws, regulations, or legal processes.
• Protection of Rights: If necessary, to protect our rights, users, or platform security.

4. Data Retention

• Account Data: Retained as long as your account remains active.
• Server Data: Deleted within 14 days (paid plans) or 7 days (free plans) of server cancellation or suspension due to insufficient credits.
• Communication Data: Retained for up to one year for support purposes.

5. Security Measures

We employ industry-standard measures to protect your data, including:

• Data encryption (at rest and in transit).
• Regular security audits and updates.
• Restricted access to personal information.

While we take significant precautions, no system is entirely secure. Users are encouraged to protect their accounts with strong passwords and monitor account activity.

6. Cookies and Tracking

We use cookies to:

• Maintain session states.
• Improve user experience.
• Analyze platform usage.

By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

7. Your Rights

As a user, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your data, subject to our data retention policies.
• Withdrawal of Consent: Revoke consent for data processing, where applicable.

To exercise these rights, contact us at support@mcserverhost.com.

8. International Users

Our databases are hosted in the United Kingdom. By using our platform, you consent to the transfer and processing of your data in the UK, which may have different data protection laws than your country of residence.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and users are encouraged to review the policy periodically. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

• Email: support@mcserverhost.com

Effective Date: 1st of November 2024

By using our services, you agree to this Privacy Policy in full. Thank you for trusting MCServerHost with your data.